FAQ

  • How do I install the extension ?

    Each of our extension comes with a user guide. You can download the user guide from the relevant extension page on our website. Installation instructions are mentioned in there

  • Can I get discount for bulk purchase?

    Yes, we do offer bulk discounts to agencies intending for bulk purchase. You can get in touch with us to get your discount code.

  • In what time will Magenticity reply to our support query ?

    We acknowledge and usually reply to any support query within 24 working hours. However, the resolution depends on the problem or support request raised

  • Can I use the extension on multiple website ?

    All Magenticity extension comes with a single domain license. It can only be used on one domain. If you want a multiple domain license, please Contact us on the website for discounted pricing.

  • How do I contact Support for any of the queries ?

    You can submit your query via Contact form on the website

  • Can I get extension updates ?

    Yes, we offer 2 years free updates for all the extension bought from the website.

  • Will I get free support ?

    Yes,  we provide 90 days free support for all our extensions

  • Can I test the extension on staging site before moving live ?

    Yes, you can install any Magenticity extension on a test site and configure all the settings there before doing it on your live store.

  • Can I request free trial of any extension ?

    Magenticity doesn’t provide any trials. But we have a 30 days money back guarantee, so if you buy an extension and it doesn’t suit you in any way, you can request a refund with no risks on your side.

    Moreover, most our extensions have demos, where you can see how our modules work.

  • Will Magenticity install my extension ?
    Yes, extension installation service is available. It cost $25 for installation.
  • Is there any encryption method applied on source code ?

    No, the code is open source and can be customized and modified based on requirement. There is no encoding/encryption applied.

  • Does Magenticity extension works will all theme and extensions of other vendors ?

    Our extensions work out of the box with most 3rd-party plugins. If you come across a compatibility issue with any third-party module, we’ll definitely try to help you.

  • Will you customize the extension for us ?

    Yes, we do provide customization service tailored to your business needs. The customization cost will be quoted separately based on the requirement. The delivery time will be informed at the time of request. We will handle customization request based on technical team availability.

  • Can I get refund if I don't like the extension ?

    Yes, you can get the refund for the extension within 30 days of purchase considering all installation copies and backups are removed and acknowledged in written. Money will be credited in 3 working days after confirmation of acknowledgment email.

  • Is there online demo for each extensions ?

    Most of our extensions have online demo. However, few extension doesn't have it.

  • Can I earn by marketing and referring Magenticity extensions?

    Magenticity has a special referral program where both referrer and referred person earns on each purchase made. You can get in touch with us to know more about the offer.